Recommending one or multiple options to the decision maker
Using an AI resumé-screening tool or skills-based assessment tool to filter top-performing candidates to the interview stage in a recruitment process
Reviewing client applications for benefits and recommending approval or denial to an officer
Chatbot that officers use to recommend a course of action
Triaging client applications based on legislatively defined rules that do not require judgment or discretion to interpret (such as age and province of residence)
Repetitive tasks of a clerical nature such as checking that all mandatory fields are filled in before moving the form on to the next step in processing
Chatbot that directs a client to government websites
Automatically sending an email to an employee or inbox based on defined keywords
Using generative AI to produce a summary of an unclassified news article for dissemination to team members
Email spam filters
Automating cost calculations based on published prices and formulas
Actions that do not impact the legal rights, privileges or interests of individuals or employees such as research, program evaluation, brainstorming and drafting documents
Under subsections 4.1.1.2 and 4.1.1.2.3 of the Directive on Service and Digital , exceptions to requirements under directives in the service and digital policy suite must be sought through the Government of Canada’s Enterprise Architecture Review Board (GC EARB). Identify the requirement(s) at issue and develop a rationale explaining why you are unable to comply with them. Once approved by the assistant deputy minister responsible for the automated decision-making project and the departmental chief information officer, email the exception request to the GC EARB at EA.AE@tbs-sct.gc.ca .
TBS’s direction on how to apply the directive to National Security Systems (NSSs) is evolving. NSSs constitute a broad category that covers a wide range of systems that support a variety of security goals that have varying levels of risk and classification.
Although NSSs are scoped out of the directive as set out in section 6.3 of the Policy on Service and Digital , complying with the directive when using NSSs offers benefits to departments and their clients. Compliance helps build public trust and ensures the proper operation of systems through measures such as bias testing and monitoring of outcomes.
Departments using NSSs in administrative decision-making should comply with as many requirements of the directive as possible without compromising national security. For example, a department could comply with all requirements of the directive except specific transparency requirements that would result in the inappropriate disclosure of sensitive information. Completion and publication of an AIA is possible in some cases, as the tool is designed to avoid the release of sensitive information.
Departments can perform case-by-case evaluations of automated decision systems in national security contexts to understand their policy implications. Departments should comply with all requirements except for specific ones where compliance can be reasonably expected to be injurious to national security.